When & How to File a Damage Claim (Just in Case)
Damage happens when we least expect it—an accident on the road, a tree crashing through your roof, or unexpected flooding. In those moments, knowing how to file a damage claim can make a stressful situation much easier to manage. Even if you never need to file one, understanding the process gives you peace of mind. This guide walks you through when and how to file a damage claim—just in case.
Create a Moving Essentials Bag
Before anything gets packed, set aside an “essentials” bag or suitcase with:
Wallet, ID cards, and important documents
Mobile phone charger and power bank
Toiletries (toothbrush, soap, towel)
Extra clothes and undergarments
Prescription medications
Snacks and bottled water
Keep this bag with you—it’s your survival kit for the first 24–48 hours after the move.
Set Aside Items Not to Be Packed
Some things should not go into the moving truck:
Jewelry, cash, and important paperwork
Daily-use electronics like your phone or laptop
Medicines, keys, and sentimental items
Place these items in a clearly labeled container or bag marked “Do Not Pack” so movers don’t touch them.
Defrost and Clean the Refrigerator
If you’re moving your refrigerator, unplug it at least 24 hours before the move.
Remove all food
Defrost and wipe down the freezer
Leave the doors open to prevent mold and odors
This simple step helps avoid messy leaks and foul smells during transport.
Unplug and Secure Electronics
From TVs to computers, it’s best to disconnect electronics in advance.
Back up important data
Unplug devices and wrap cords neatly
Label cables and remotes for easy setup later
Pack smaller electronics in their original boxes if possible.
Take Photos of Valuable Items and Electronics
Before packers start wrapping and boxing things up:
Take clear photos of expensive electronics, furniture, and fragile items
Snap pictures of the back of TVs and routers to remember how cables were connected
These photos help with insurance claims if damage occurs—and also make reassembly easier.
Dispose of Hazardous or Perishable Items
Professional movers do not transport items like:
Flammable liquids (paints, thinners, aerosol cans)
Perishable food items
Open cleaning chemicals or batteries
Safely dispose of them or make plans to carry them yourself if essential.
Label Rooms and Direct Packers
Make the packers’ job easier by placing signs on each room:
Use labels like “Bedroom 1,” “Study Room,” or “Kids’ Room”
This helps the moving team organize boxes by destination
Also helps at your new home when it’s time to unpack
You can even color-code labels for faster sorting.
Do a Final Walkthrough
Before the movers leave, take one last walk through your home.
Open every drawer, closet, and cupboard
Don’t forget the attic, garage, or behind doors
Double-check that valuables and essentials are with you
It’s easy to miss things in the chaos of moving day.
Final Tips Before the Packers Arrive
Keep pets and small children in a safe area to avoid accidents.
Be available to guide the packers and answer questions.
Offer clear instructions for any special items (fragile, antique, etc.).
Conclusion
A successful move starts with the right preparation. By following this moving day checklist before the packers arrive, you’ll reduce stress, save time, and avoid costly mistakes.
You should file a damage claim immediately after noticing any damage—ideally within 24–48 hours after your items are delivered. Document everything with photos before and after the move for better support.
You typically need your moving contract, inventory list, photographs of the damaged items, and a written description of what happened. Keep all receipts and communication records as well.
Items like jewelry, important documents, cash, daily-use electronics, medications, and sentimental valuables should always be carried with you in a personal “Do Not Pack” bag.
Photos act as proof of condition before the move, helping with damage claims if anything is broken or goes missing. They also help in reconnecting cables and setting up devices later.
Unplug your refrigerator 24 hours before the move, remove all food, defrost the freezer, and clean it thoroughly. Leave the doors open to avoid odors and mold during transport.